At PhoneDads, we want you to be fully satisfied with your purchase. If you are not completely happy with your phone, we offer a straightforward return policy to make the process as smooth as possible.

1. Return Eligibility

• You have 30 days from the date of purchase to return a phone.
• The phone must be in the same condition that you received it—unused, undamaged, with no signs of wear, and in the original packaging with all accessories included.
• Phones that show signs of use, damage, or missing accessories may not be eligible for a return or may incur a restocking fee.

2. Non-Returnable Items

• Refurbished phones or phones marked as final sale are not eligible for return.
• Gift cards and downloadable content related to phones cannot be returned.
• Phones purchased with special promotional discounts may not be eligible for return. Please check the product details for return eligibility.

3. Damaged or Defective Phones

• If your phone arrives damaged or is defective, please notify us within 7 days of receiving the phone.
• We will arrange for a replacement or a full refund at no additional cost to you.

4. How to Initiate a Return

• Contact our customer service team at support@phonedads.com to initiate the return process.
• Provide your order number, a brief description of the reason for the return, and any supporting photos (if applicable).
• We will send you a return shipping label or provide instructions for sending the phone back.
• Ensure the phone is securely packaged to avoid damage during return shipping.

5. Return Processing

• Once we receive your returned phone, we will inspect it to ensure it meets our return criteria.
• If approved, a refund or exchange will be processed within 7-10 business days.
• Shipping costs are non-refundable unless the phone was defective or damaged upon receipt.

6. Contact Us