At PhoneDads, we understand that sometimes plans change. Our cancellation policy is designed to provide flexibility while ensuring a smooth and fair process.

1. Order Cancellations

• You can cancel your order at any time before it has been shipped. No cancellation fees will be applied.
• Once the order has been shipped, cancellations are no longer possible. You may still initiate a return upon receiving the phone as per our Return Policy.

2. How to Cancel an Order

• To cancel an order, please contact our customer service team as soon as possible at support@phonedads.com.
• Include your order number and a brief reason for the cancellation request.
• We will confirm the cancellation and provide a full refund if the order has not been shipped yet.

3. Refunds for Canceled Orders

• If your cancellation request is approved before shipping, a full refund will be issued to your original payment method.
• Please allow 7-10 business days for the refund to be processed.
• If the order has already been shipped, you will need to follow our standard return process after receiving the phone.

4. Special Cases

• Orders for refurbished phones or phones marked as final sale cannot be canceled once placed. Please review the product details carefully before completing your purchase.

5. Contact Us